FAQs

Effective Date: 22nd February 2025
Updated: 8th March, 2025

1. What payment methods do you accept?
We accept major credit/debit cards, Klarna, Clearpay and PayPal for secure and convenient transactions.

2. Do you ship internationally?
Currently, we only ship within the United Kingdom. We may expand internationally in the future, so please check back for updates.

3. How do I track my order?
Once your order is dispatched, you will receive a tracking number by email. Use this number on our courier’s website to track your shipment.

4. What is your return policy?
If you’re not satisfied with your purchase, you can return most items within 14 days of delivery, provided the items are unused and in their original condition. Please refer to our Return and Exchange Policy for full details.

5. How do I initiate a return or exchange?
Please contact our customer service at salessupport@ntamapa.co.uk to receive a Return Merchandise Authorization (RMA) number and further instructions.

6. What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact us immediately at salessupport@ntamapa.co.uk with your order details. We will arrange for a replacement or refund as soon as possible.

7. Can I change or cancel my order?
Orders can only be modified or cancelled before they are processed and dispatched. Please contact us at salessupport@ntamapa.co.uk if you need assistance with an order modification or cancellation.

8. How do you protect my personal information?
We take data protection seriously and use industry-standard security measures to protect your personal information. For more details, please review our Privacy Policy.

9. How can I contact customer service?
You can reach our customer service team via email at salessupport@ntamapa.co.uk. You can also call We aim to respond to all inquiries within 24 hours during business days.

10. How long will it take to receive my order?
We aim to process and ship all orders within 48 hours of receiving them. Once dispatched, your order will be shipped via a tracked courier service, ensuring a secure and timely delivery.

11. Is there a contact number I can call to track my order or make inquiries?
Yes! You can reach us at +44 7518 447 980 for order tracking or any inquiries. Our support team is available to assist you daily from 8 AM to 8 PM.

12. Are you a registered business?
Yes! We’re registered with the Companies House with registration number SC837586.
Our registered address is
205 Gordon’s Mills Road
Aberdeen, AB24 2XS