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Effective Date: 22nd February 2025
1. Overview
At Ntamapa.co.uk, we are dedicated to customer satisfaction. If you are not completely satisfied with your purchase, we offer a clear return and exchange process. Please note that we currently only ship within the UK.
2. Returns
- Eligibility:
- Items must be returned within 14 days of delivery.
- Items should be unused, in their original condition, and in the original packaging with all tags intact.
- Process:
- Contact our customer service at [email protected] to request a return and receive a Return Merchandise Authorization (RMA) number.
- Securely package the item and include a copy of the original invoice or order confirmation.
- Once approved, you will receive instructions on how to return the item.
- Refunds:
- Upon receipt and inspection of the returned item, a refund will be issued to the original method of payment, less any applicable shipping costs.
- Please allow 7-10 business days for processing once we receive the item.
3. Exchanges
- Eligibility:
- Exchanges are available for items that are defective, damaged, or not as described.
- For size or colour exchanges, availability is subject to stock.
- Process:
- Follow the same procedure as returns by contacting customer service at salessupport@ntamapa.co.uk and obtaining an RMA number.
- Once we receive and inspect the original item, we will dispatch the replacement item.
- Note:
- If you wish to exchange for a different product, you may need to return the original item and place a new order for the replacement.
4. Non-Returnable Items
Certain items may be marked as non-returnable (e.g., personalised items or final sale items). Please review product descriptions carefully before purchase.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
6. Contact Us
For any questions regarding our return and exchange policy, please contact us at:
Email: salessupport@ntamapa.co.uk
